Frequently Asked Questions

Shipping

Has my order shipped?
When will my order arrive?
How do I track my order?
My order never arrived. What should I do?
When will my backorder arrive?
How much does shipping cost?
Do you ship internationally?
An item is missing from my shipment. What should I do?

Orders

How do I change quantities or cancel an item in my order?

To change or cancel your order, please send us a message — click here.

My product is missing parts. What should I do?
How do I return my product?
I received the wrong product.
What is your return policy?
When will my payment method be charged?
When will my refund appear on my statement?
Do I have to pay sales tax?
I have a question about my charges.

Account

How do I create an account?

During your first checkout you will be presented with the option to create an account. Alternatively, you can click the account icon in the upper right hand corner of our website, click the "Create account" option and proceed to provide all the details.
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It is not necessary to have an account to place orders with LushPots.com however, we do recommend it.

How do I edit my account information?
I forgot my password.

Warranty

Do you provide a warranty?

We provide a 3 year limited warranty. If you would like to request warranty replacement or service, please contact us.

How do I edit my account information?
I forgot my password.

Contact Us

We would love to hear from you!

Send A Message

Get Support

Looking for support? Visit the LushPots support area.

Visit Support Area